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Mortgage Management
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Mortgage Management, Streamlining Lending Operations And How To Run A Profitable Mortgage Company Efficiently
This department covers how to best manage a mortgage office or individual net branch with multiple loan officers. The best mortgage managers are "people persons" and know how to communicate and interact with their staff. Having the right mortgage training can make all the difference to a new loan officer. Don't forget that as a manager of a mortgage company, you will have commission overides on every deal that closes in your office and your employees success is ultimately your success! Never lose site of the big picture and train your loan officers to win from day one!
RESOURCES IN THIS DEPARTMENT:
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DOWNLOAD = Chock-Full 51-Page Mortgage Business Plan And Mortgage Marketing Plan With Full Financials And Revenue Forecasts
Feel like you're shooting in the dark? In order to succeed in the mortgage business you've got to have an organized war plan. Here, hot off my fax is a chock-full 51-page business plan from an actual mortgage company, obtained through government records. Inside are a full description of the business, industry and market analysis, marketing plan, management plan, operations plan, financial plan, risk assessment and contigency plans. As well as full appendicies of financial forecasts and 5-year revenue predictions. This plan was obtained through public domain sources but as a courtesy all identifying information has been blacked-out. Many of you warriors have been asking for a detailed step-by-step business plan, so I called a few sources and they delivered the goods. This resource alone should be worth a few extra thousand dollars in your pocket. And if you are starting a mortgage company of your own and need a business plan template, this is an absolute must! Enjoy! This resource is in Adobe PDF format. . . . >>> READ MORE
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DOWNLOAD = Easy Phone Call Message Center
Tired of losing those little yellow Post-It notes? Does your processor have scraps of paper lying around with your important call-backs on it? Don't despair! Use this handy phone call message center and keep track of every incoming call. Yes, we all have voicemail, but isn't it nice to have a place to make notes and follow-up when you return that call? This resource is in Microsoft Word format. . . . >>> READ MORE
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DOWNLOAD = My Best Mortgage Resources From My Private Files
Need a great source for leads? How about a speedy title company or appraiser? Here are some of my best resources dealing with the mortgage industry from trade groups to lead providers. I've had personal dealings with most of these folks, and others we include on the list in case we ever need them. That way they are here and ready for action. From soup to nuts, here are some of my best mortgage resources from my private files. If you know a great source to add, please let me know! Enjoy! This resource is in Microsoft Word format. . . . >>> READ MORE
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DOWNLOAD = Pay Period Loan Tracker
Over the years, I've developed numerous spreadsheets to track and monitor my progress. That's probably my number one secret to success--to always keep your eye on the ball. How else can you know how you're doing unless you have measurements and concrete numbers? I've used this spreadsheet with my processors so that they have a weekly goal of how many loans to close. I've split it up for the pay periods so that the income would level out and we wouldn't get overwhelmed too quickly and burn-out. The system worked great and both I and my processors loved it! Remember, it's not how many loans you sell, it's how many loans you close that count! This resource is in Microsoft Excel format. . . . >>> READ MORE
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DOWNLOAD = How To Easily Track Your Mortgage Company Bills
Sometimes the best way to keep track of things is to have it in front of you at all times. We use Quickbooks here to manage all of our bills and that works great, but I also like to keep a handy chart ready. That way, I can just write down the due dates and make sure that I am not late on anything. . . . >>> READ MORE
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10 Spring Cleaning Tips For Mortgage Professionals
Spring cleaning gives us that wonderful feeling of freshness, and renewed energy. It means a new start and for many...a new life. After hibernating for the winter, you may find that you are surrounded by lots of clutter! Even those of us in sunny Florida benefit from the yearly ritual of throwing out the old and making room for the new. . . . >>> READ MORE
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Are You A Mortgage Yahoo?
After spending a few minutes with my newsletter mailing list, I noticed that most of you don't use a permanent email address. Wow! I hope you're really in the mortgage business and not just some kind of mortgage Yahoo? Now don't get me wrong, there's definitely a place for those addresses like Yahoo, Hotmail, and Gmail. In fact, I use them myself for various things. But using these email addresses as your business email should not be one of them. . . . >>> READ MORE
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DOWNLOAD = Blank Mortgage Broker Letterhead
People have asked me about some of the forms and systems I use in my business. Here is a blank letterhead template you can use in your mortgage broker business. What I like about it is that it reinforces my unique selling proposition as a mortgage broker. The footer says "Always the lowest rates and most personal service. As a mortgage broker, we do the shopping--so you dont have to!" I think that sums things up nicely and now you can use it too! Feel free to use this as a starter for your own letterhead and modify as needed. Enjoy! This resource is in Microsoft Word format. . . . >>> READ MORE
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DOWNLOAD = Straight Dope On Fannie & Freddie
By now you know that I'm a mortgage information junkie. Any time I can get my hands on free government research is always a fun and interesting read because it gives me the leg-up over the competition. How many of your fellow other loan offices do you know that truly understand the markets and how they work? Do you? Your borrowers expect you too. In this report entitled "Mortgage Markets And The Enterprises", you'll dig into the hows and whys of mortgages, the bubble and last years performance. . . . >>> READ MORE
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ROIC And Return On Investment Capital
In this article you get a two for one offer: an investing lesson and a marketing lesson. It all starts with my dad. You see, he is thinking of retiring from the mortgage business and is looking for something to do in retirement, besides sitting around at home. (He doesn't play golf.) . . . >>> READ MORE
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DOWNLOAD = Processing Partner Power Search
Ever hear the saying you're only as good as your last loan? Well I'd venture to say that you're also only as good as your last processor. Good processors are extremely hard to find, and when you get a proactive firecracker you better treat her like gold. They can seriously make or break your next big mortgage deal. In this download, you'll see the actual process I went through before I found my Nancy and how I went about finding her. You see a sample newspaper ad, a list of questions to ask, and some contract processing companies you can outsource to. Of course, having someone onsite to work with you is your best option...but until then, you can simply outsource. Use this as a template to start your processor partner search and modify as needed. This resource is in Microsoft Word format. . . . >>> READ MORE
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DOWNLOAD = Case Study Of A Bad Mortgage Resume
Over the course of my career as a loan officer, then branch manager and now national mortgage trainer, I've seen a lot of bad resumes. This one ranks up there with one of the worst. It's not that in itself it was bad, actually overall the young lady did a good job of presenting herself and her background. The only exception was that she had NO MORTGAGE EXPERIENCE WHATSOEVER. Would you hire somebody like this to close your loans? Good processors are hard to find, but I'd take a bad processor over one with NO EXPERIENCE anyday. Her only experience seemed to be a quick loan processor course. Yes, we all need to start somewhere, but it isn't going to be in my office. That's my commission on the line, and it will be yours too! This is a good resume to use as a template on how to sum up your general experience, but a bad one to use for the mortgage industry. Let's hope that wherever she ended-up, she got the real-life loan support she desperately needed. This resource is in Microsoft Word format. . . . >>> READ MORE
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Dogs Want Good Customer Service Too!
My friend shared an experience the other day that has made me think about how too many customer service experiences unfold in the business world today, and about the difference that really good service can make. She has two dogs. Earlier this week, it was time for them to get their summer haircuts so that they will be able to comfortably cope with the Houston heat. . . . >>> READ MORE
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Is The Customer Always Right? No!
As a loan officer, you are in business for yourself. And one of the "rules" of business that we all have been told is that the customer is always right. The customer is king. No wait, cash is king, but without the customer there is no cash. So I ask you, what do you think? Is the customer always right no matter what? . . . >>> READ MORE
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Are You In AWE Of Your Employees?
Employers have become so concerned about seeming "unfair" or worse becoming the victims of lawsuits by unhappy ex-employees that they've stopped requiring minimum standards of employees. This can only lead to poor individual and eventually poor company performance. Your best employee performers will resent the fact that you use company money to pay people who aren't up to standard and will reduce their own level of performance or leave. . . . >>> READ MORE
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Four Employee Behaviors That Can Kill Your Business
I found it important to clarify for employees what "deal-breaker" behavior was at my company. These are the things I insisted would not be tolerated and would lead to immediate or ultimate termination, depending on the nature of the infraction of these hard and fast rules. . . . >>> READ MORE
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The Ten Keys To Maximizing Employee Performance
Let people know what you expect. If people know what's expected of them, that's what they'll do--if they don't know what's expected, they'll do something else. Communicate clear and unambiguous performance expectations and hold people accountable for their achievement. . . . >>> READ MORE
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Truth Or Consequences: How To Give Employee Feedback
In the bestseller, Good to Great, Jim Collins discovered that, "the good-to-great companies continually refined the path to greatness with the brutal facts of reality." And, in his recent autobiography, Jack Welch reports that he spent about half of his time on people: recruiting new talent, picking the right people for particular positions, grooming young stars, developing managers, dealing with under performers, and reviewing the entire talent pool. . . . >>> READ MORE
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Questions To Ask Employees You Want To Retain
Times of cost cutting and downsizing has dramatically impacted the way employees look at their careers. Employees at all levels now know better than ever that job security is no longer something they can count on. They've been required to think bigger, look at other options and do whatever it takes to prepare themselves for the future. . . . >>> READ MORE
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The Difference Between Sales Leaders And Sales Managers
Successful sales reps get promoted to managers with a Big Liability. In the average sales organization, successful sales reps get promoted to managers. These "new" sales managers are suddenly tasked with leadership and training. In these situations, there is one common liability. The salesperson's biggest strength now becomes the sales manager's biggest weakness in leading a team. . . . >>> READ MORE
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Trusted Management Score Card
Share this article with coworkers in an email and enter your TOTAL SCORE in the Subject Line, ask for a reply to see how your score relates to others in your organization. Trust is a fundamental foundation for any relationship, business or personal. Without it, the relationship has defined limits and greater risk of gradual erosion or collapse. With Trust, the relationship is exponentially stronger than the sum of the individual contributors. . . . >>> READ MORE
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We Found A Rock Star: Hiring The Best Of The Best
Colleagues, I feel your pain on this issue. Scenario 1: You've got a critical position that needs to be filled by a qualified candidate, and quick. For every day the position doesn't get filled, your in-box fills up a bit more with work to be done because your unfilled position hasn't been staffed. . . . >>> READ MORE
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Hiring Good Telemarketers
There is a tried and true method to hiring good telemarketers: Take all comers that can read and talk. Give them a script and have them start dialing, ASAP. Evaluate them over a day or two. . . . >>> READ MORE
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Top 7 Things Entrepreneurs Need To Know About Employees
As I work with clients to strengthen their teams and to make their businesses more profitable, I often encounter some serious misunderstandings of human nature. These misunderstandings usually lead business leaders in the wrong direction when they attempt to inspire their employees to perform at a higher level. Fortunately, you can avoid these pitfalls if you understand a few key points about the people you lead. . . . >>> READ MORE
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Finding Mortgage Employees
The process of finding the right employee is a daunting task for many employers who are unsure how to go about the task, or even where to begin. Fortunately, there are a number of services and methods available that can make an employee search much simpler. . . . >>> READ MORE
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Boosting Employee Morale With Employee Surveys
Do you know exactly how your employees feel when Monday morning approaches? Are they eager to get back to a satisfying workplace and to perform important tasks? Or, do they sit home Sunday night dreading another week of unimportant work performed for an ogre of a boss? The truth is probably somewhere in between; but without actual knowledge of the facts, it's hard to improve anything. . . . >>> READ MORE
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How To Communicate With Your Employees
Communication is the exchanging of ideas and information. Clear communication is an essential element in any business environment to manage business activities. For the success of any business communication between the employer and the employees is a must. Communicating effectively with your employees will help to improve the work relationships and make the employees more harmonious and hospitable. . . . >>> READ MORE
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Disciplining And Firing Employees
Perception is reality -- discipline with care! Disciplining and firing employees is one of the most crucial areas for consideration as an Employer. As a former plaintiff's counsel, I know that the way in which an employee perceives his or her final disciplinary action or termination meeting is the most significant factor in determining whether a lawsuit will be filed. . . . >>> READ MORE
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Managing Employees Is A Little Like Herding Cats
Question: "I started my small mortgage business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed to be doing and the other half of my time doing things they didn't get done. Things were much easier when I was a one man shop. Any suggestions?" . . . >>> READ MORE
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Customer Satisfaction Is A Reflection Of Employee Satisfaction
For most organizations, the goal of improving customer service levels is an article of faith. And so it should be, because there's an overwhelming body of research to show that building customer loyalty has a major impact on profitability. In fact, according to one study -- based on 46,000 business-to-business surveys -- a "totally satisfied" customer contributes 2.6 times as much revenue as a "somewhat satisfied" customer. . . . >>> READ MORE
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